Dimiva: Digital Transformation for Custom Wellness Solutions

Dimiva is Bulgaria's leading custom sauna and jacuzzi builder, specializing in bespoke wellness installations for residential and commercial clients nationwide. With years of expertise in crafting premium spa experiences, Dimiva has earned a reputation for exceptional quality, innovative design, and meticulous attention to detail.

Serving clients across Bulgaria, from Sofia to coastal regions, Dimiva recognized the growing demand for custom wellness solutions and the need to establish a professional digital presence that could showcase their craftsmanship while efficiently managing the influx of project inquiries from across the country.

Dimiva was operating without a professional website, relying entirely on word-of-mouth referrals and social media to acquire new clients. Without a digital platform, potential customers couldn't easily browse past projects, understand the custom build process, or submit detailed inquiries with their specific requirements.

The absence of a professional email system meant client communications were fragmented across personal accounts, making it difficult to maintain a professional image and efficiently manage project discussions. Additionally, the lack of an organized inquiry system resulted in missed opportunities and inefficient follow-up processes as the business grew.

We partnered with Dimiva to create a complete digital foundation that elevated their brand and streamlined operations:

1. A professional, visually stunning website showcasing their custom sauna and jacuzzi projects through a curated gallery, detailed service descriptions, and an integrated online inquiry system that captures detailed project requirements and client preferences.

2. A complete email infrastructure with professional domain emails and an organized communication system that integrates with the inquiry platform, ensuring every lead is captured, tracked, and followed up professionally.

The platform emphasizes Dimiva's craftsmanship and premium positioning while making it easy for clients anywhere in Bulgaria to explore options and initiate custom projects.

After launching the new digital platform, Dimiva experienced immediate transformation in how they attract and manage clients. Online inquiries replaced 70% of social media messages, with detailed project forms providing the information needed to provide accurate quotes without back-and-forth communication.

The professional website positioned Dimiva as the premium choice in Bulgaria's custom wellness market, attracting higher-value clients and projects. The organized email system streamlined all client communications, reducing response times by 60% and ensuring no inquiry was overlooked.

The project gallery became a powerful sales tool, with clients referencing specific past projects during consultations. Within the first quarter, project inquiries increased by 120%, with particularly strong growth in regions outside Sofia where Dimiva previously had limited visibility.

• Established professional digital presence from ground up

• Increased project inquiries by 120% in first quarter

• Reduced inquiry response times by 60% with organized email system

• Expanded market reach beyond Sofia to nationwide clientele

• Positioned as Bulgaria's premium custom wellness solutions provider